Rank Math Update

#785010
  • Resolved Alicia Bowyer

    1 month ago

    Rank Math free

    I’m trying to update my Rank Math plugin in WordPress. I have recently migrated my WordPress site over to Cloudways hosting and after the migration I was asked to update Rank Math. When I click on update, a window comes up asking for my Host Name, FTP Username, and FTP Password. I know my FTP username and password but am not sure what you mean my Host Name. Is that my website URL or something else? It doesn’t work when I put in my website address or my public IP address so I’m wondering if I am not putting in the correct information in the Host Name box. Could you help me with this?

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  • RankBot

    1 month ago

    Hello,

    I’m sorry to hear about the issue you’re facing while trying to update your Rank Math plugin on your WordPress site after migrating to Cloudways hosting.

    When updating Rank Math via FTP, the “Host Name” refers to the FTP server address provided by your hosting provider. It’s not your website URL or public IP address. The FTP server address is usually in the format of http://ftp.yourdomain.com or something similar.

    If you are unsure about the correct Host Name to use, I recommend reaching out to Cloudways support for assistance in obtaining the correct FTP server address. Once you have the correct Host Name, FTP Username, and FTP Password, you should be able to update Rank Math successfully.

    If you encounter any further issues or need additional help, please feel free to ask for assistance.

    Thank you for reaching out with your concern.

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    The #1 WordPress SEO Plugin in 2023 – Rank Math
    Manually Install Rank Math via FTP (or SFTP) » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 day, 9 hours ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Update’ is closed to new replies.