Rank Math shows weird characters when switch from Divi

#661639
  • Resolved Fara Muhammadiev

    6 months ago

    Rank Math free

    I use rank math seo pro and use rank math FAQ widget inside my wordpress blog posts, I use two builders Divi and Gutenberg, so when i switch between two builders it shows me weird characters instead of links, see attached screenshot. How to fix this issue?

    Rank math weird chars

Viewing 1 replies (of 1 total)
  • Jeremy

    6 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please confirm if this also shows up on the frontend?

    Please ensure that you are using the latest version of Rank Math plugin and Divi. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math shows weird characters when switch from Divi’ is closed to new replies.