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Hi guys, Every time I reinstall rank math & try go through the setup wizard I have an issue. It just doesn’t load anything whenever you click connect your account. The plugin options on the side bar of WP for Rank Math is only Rank Math with the settings cog next to it, no full menu with dashboard etc. So I’m unable to even setup manually myself without the setup wizard.
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems to be working fine on our end:
https://i.rankmath.com/H3LLT2Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you and we really look forward to helping you.
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