Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please check whether the issue could be as a result of a conflict with one of your installed plugins? You can do this by following the steps described on this page: https://rankmath.com/kb/check-plugin-conflicts/
If the issue can still be reproduced when all other plugins are deactivated, please add the following code to your theme’s functions.php file:
add_action( 'rank_math/admin/enqueue_scripts', function(){
wp_enqueue_script( 'lodash', 'https://cdnjs.cloudflare.com/ajax/libs/lodash.js/4.17.15/lodash.fp.min.js' );
}, 9 );
Looking forward to helping you. Thank you.
Hello, Sorry for the delayed reply.
I did check plugin conflicts using site health plugin as recommended by you. Could not find any errors / issues.
I also added the code to functions.php while all other plugins were deactivated. It made no difference. (later we removed the code)
1) We disabled all plugins except for RANK MATH and checked again. No change.
2) We deleted RANK MATH and RE-INSTALLED while keeping all other plugins inactive. No change.
3) Checked error logs for information,, but could not see any details in errors…
4) We changed users.ini & php.ini with more increased resource limits, still no change.
5) On live website,, we are using DIVI Theme and it seems to work when we change the theme to any other theme.
6) We did a test with blank WordPress + DIVI theme but could not reproduce the same issue.
We cannot change the DIVI theme on live website as we have over 200 pages on it and everything else is working fine. So we will have to roll back to previous SEO plugin.
If you have any suggestions then please do let me know.
Thank you!
Deepak
Hello Deepak,
Assuming you are using the latest versions of everything, is there a possibility of accessing a staging site so we can take a closer look?
Looking forward to helping you. Thank you.
Hello, I can arrange site access. Is there anyway I can share it privately.
Request you to share required access details by email at so that I can reply you 1-on-1.
Thank you!
Deepak
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This reply was modified 5 years, 2 months ago by
Rank Math.
Hi Hiya,
Thanks for the follow up.
Please share the temporary access on the sensitive data section as shown below:
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the details as required. Please check.
Thank you!
Hello,
Thanks for the access.
Your current theme, Divi is causing some JS errors on the page that is preventing all the Rank Math assets from loading.
Please get in touch with the guys from Divi and check if there are any known issues on the theme version that you are using.
Let us know if we can help further. Thank you.
Thanks! Will contact them for the same.
With best wishes,
Deepak
Hi Deepak,
I am glad that you found this info helpful 🙂
Feel free to contact us for any additional help or any other questions. Thank you.
