Rank Math Seo Tools is not working in posts and pages

#314740
  • Resolved Pro Web Albania
    Rank Math free

    With the 2 latest updates of the plugin, I’m not able to use rank math SEO tools in posts and pages where I can add focus keywords, etc. Even the rank math content Ai is not working. They show up in the post and pages but when I click on them I don’t see any options, seems like they don’t expand. I have tried disabling all other plugins and still don’t work, The only way is to roll back to an older version, and then is working. Do you please any help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I wasn’t able to replicate the issue on your site. The meta box is working fine in both Classic and Block editors for your posts and pages.

    If the issue persists on your end, please try accessing the website on your computer with an incognito window from Chrome.

    If that doesn’t help, please clear the entire cache and cookies from your browser and try again.
    https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

    Please note that this would wipe out any active logged-in websites and you will need to login into all of them again.

    Let us know if that helps solve your issues.

    Looking forward to hearing back from you.​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math Seo Tools is not working in posts and pages’ is closed to new replies.