Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I wasn’t able to replicate the issue on your site. The meta box is working fine in both Classic and Block editors for your posts and pages.
If the issue persists on your end, please try accessing the website on your computer with an incognito window from Chrome.
If that doesnβt help, please clear the entire cache and cookies from your browser and try again.
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Please note that this would wipe out any active logged-in websites and you will need to login into all of them again.
Let us know if that helps solve your issues.
Looking forward to hearing back from you.ββββββ
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.