Same for me following an update to Version 1.0.28.1
I need to know how to roll back
Hello,
I installed WP Rollback to revert Rank Math to v1.0.27.4
RankMath 1.0.28+ version is breaking WP Bakery plugin as well.
Hello @jayaramprabhu,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you confirm that you are running the latest version of WP and PHP on your host server? If you are, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Michael,
I`m on WordPress 4.9.6 and PHP 7.0.27. I have not yet had any reason to upgrade to the latest version of WP.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Rakesh,
Thanks for the follow up.
I have just tried to update Rank Math on your site but it is reporting error 500. Could you please check this from your hosting and delete the Rank Math plugin folder via FTP so that we can check this issue further?
We are looking forward to helping you. Thank you.
I have renamed the Rank Math plugin directory via SSH. Is there a way to ensure we do not lose metadata added via RankMath if I need remove plugin directory and fresh install the plugin?
You can continue to debug now.
Hi Rakesh,
Thanks for the access.
I have been able to perform some tests on this on your site and my localhost and it looks like this is stemming from a compatibility issue with WP 4.x.x. I have gone ahead and rolled back your version to 1.0.27.4, we will be digging deeper into this issue and then get back to you.
In regards to your question, you can safely delete the plugin without any loss of data since the plugin saves all this data on the database.
We appreciate your patience as we investigate this. Thank you.
Thanks for the update. I`ll wait to hear from you.
Hello,
Can you please update to the latest version of the plugin, 1.0.29?
We fixed the compatibility issue.
Hope that helps. Thank you.
Thanks Michael for your prompt assistance. Issue has been fixed.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
