Hello,
We apologize for the inconvenience you’re experiencing with Rank Math SEO on Elementor. It seems that the issue might be related to the connection between your website and your Rank Math account.
To resolve this, please ensure that your website is connected with the Rank Math account having a PRO license. You can check this by logging into your Rank Math account and navigating to the My Account area. Click on the Websites tab from the left sidebar to see the list of connected websites.
If your website is not listed there, you would need to reconnect your website with the Rank Math account. To do so, head over to Rank Math SEO → Dashboard → Help and then click Disconnect Account. After disconnecting, you’ll be able to connect your account with Rank Math once again by clicking the Connect Now button and following the on-screen instructions.
If you have already done this and are still facing issues, please let us know, and we’ll be happy to assist you further.
Thank you for bringing this to our attention.
Sources:
Enable Rank Math SEO on Elementor Templates » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
How to Make Your Theme Rank Math Compatible » Rank Math
Hello,
Connected.
Could you please check the problem again?
When i connected to Rank Math account elementor is not working.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
For initial troubleshooting, please check the PHP values of your site by heading over to your WordPress dashboard > Tools > Site Health > Info tab > Server. If they are set too low on your site, please ask your hosting provider to upgrade the values according to the following and see if that works for you:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to hearing back from you.
Thank you.
why don’t you check it out?
We have already checked everything on the server and theme side many times.
I wonder why the process took so long?
Hello, waiting for your support and solve.
Hello,
It seems that you are currently using the Rank Math PRO plugin, but the account you have used to open this ticket is a Free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
The issue you are having with Elementor not loading fast and properly is not from Rank Math. If you check your error log you should see a persistent item:
[13-Dec-2023 22:35:12 UTC] PHP Warning: The magic method Merlin_Logger::__wakeup() must have public visibility in /home/rand1549/public_html/wp-content/themes/nioland/demo-import/includes/class-merlin-logger.php on line 194
This issue is from your theme and indicates an issue with the visibility of the magic method __wakeup() in the Merlin_Logger class of your nioland theme. Make sure to check if your theme has any updates available, as the theme developers might have already addressed this issue in a newer version.
You may want to reach out to the theme developer or support for further assistance on this issue.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
The login details are no longer working. Please share the working logins so we can check further. Also, please share the receipt or email account you used to purchase Rank Math PRO so we can verify your purchase and assist you further.
Looking forward to helping you.
Hello,
Sorry, could you please check it again?
Hello,
The login details are still not working, as the password is incorrect:
Please share the correct password so we can check this further.
Looking forward to helping you.
Hello,
COuld you plese check with this password?
[Move to Sensitive Data]
Hello,
We logged in to your site using the access details provided in the sensitive data section.
We went further to check if any plugin or theme is interfering while editing a page using Elementor using this guide here and discovered that the Nioland Addons plugin and Nioland theme was the culprit.
The Nioland Addons plugin and the Nioland theme are both interfering with Elementor.
We have checked that Elementor works when Rank Math is active.
We suggest contacting the Nioland Addons plugin and Nioland theme developer to inform them about the issue. They might already have a solution for this.
Hope this helps clarify your doubts.
Thank you so much for your patience while we resolve this for you.
Thank you for your supports. They fixed it after your info.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
