Hello,
Thank you for contacting Rank Math today.
Can you confirm that this error appears only when Rank Math is activated?
Does it happen when Rank Math is deactivated?
Let us know please.
Also leave us your WP admin access in sensitive data field.
Looking forward to help you.
Yes it happens only when rankmath seo plugin is activated.there’s a video about it in sensitive data section.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i need an email address to create a new user to my webiste inorder to provide you with admin access.
Hello,
Please use s******@r***********
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I have tried to use troubleshoot your site with this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/, but it seems there is a plugin causing an issue when activating troubleshooting mode on your site, please check the sreencast attached in the sensitive section.
You might have to deactivate your plugins one by one to find the one causing the issue. You also seem to be using a number of outdated plugins, could you please update your plugins while checking for conflicts.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
