Rank Math SEO conflict with YITH plugins

#138813
  • Resolved Patty

    3 years, 3 months ago

    Rank Math free

    Hi,
    We’re using Rank Math SEO and several YITH plugins for one of our web shop.
    Few days ago we found out the refund flow was crushed. We looked into it and found out it worked fine if we deactive Rank Math SEO plugin. I think there are conflicts between the plugins.
    Then we found there is a database error message in our debug log. I pasted it into the sensitive data field.

    It looks like Rank Math SEO tried to delete a row from an non-existed Table in DB when refund request are raised and then the flow was totally shutdown. Could you help us to find out how can we fix this problem? Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    3 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    The table named in the error is related to the analytics module. Please follow these steps to recreate the missing table(s):

    1. Update to the latest version of Rank Math Free & PRO

    2. Ensure that the Advanced Mode is selected:
    advanced mode

    3. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    Please let us know if that helps.

    Patty

    3 years, 3 months ago

    Rank Math free

    Hi Michael,
    Thanks for the help but after I re-create the database table the error message still appeared.
    Now I tried to add an empty table named wp_rank_math_analytics_objects and which including object_id and object_type columns. Maybe it’ll work.

    Michael Davis

    3 years, 3 months ago

    Rank Math pro

    Hello,

    Are you using the analytics module?

    If the option you are trying doesn’t still work, and assuming you are using the latest version of all the plugins and the themes (please update if not yet), you should also check for a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math SEO conflict with YITH plugins’ is closed to new replies.