Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please record and share a screencast of the issue using a tool like loom as it will help us understand the insights of the issue?
Looking forward to helping you.
Thank you.
Attached screenshots they all show that first before activating Rand Math, the page settings were visible, and after activating Rank Math, they disappeared.
1. 
2. 
3. 
4. 
Hello,
Thanks for your reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I have everything installed on my local computer. I can’t give you a username and passwords for access.
I can throw off the Scape theme if you want to install it on wordpress along with your plugin and check it out. Are you satisfied with this option?
Hello,
Thanks for getting back.
Please contact the theme developer and ask them to look into this issue. If they figure out that this is happening due to an issue in our plugin then we would be happy to offer our assistance.
Let us know if they are not able to resolve this, we will check this on our end.
We really look forward to helping you.
This is clearly a problem in your plugin.
Because the plugin is placed on the theme, and not the theme is placed on the plugin. That is, your plugin changes the settings, replacing the theme settings.
I have already talked to the developers with their own and everyone says that this is a problem because of the plugin, because with Yoast SEO there are no such problems
You just need to put this theme on your wordpress and make sure that this is a problem on your side.
I would like you to solve the problem on your side after all. I would not like to switch to the Yoast Seo plugin and write to everyone that your plugin does not work with one of the most common WordPress themes in Russia
Hello,
Thank you for the follow-up.
In this case, could you please also share the theme in the sensitive data section to check this issue?
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Added a link to the topic. I am very much waiting for recommendations and solutions. Thanks.
Hello,
Thank you for keeping in touch with us and thank you for providing the theme file.
I tried installing this theme to replicate the issue but it looks like I can’t install this theme due to an error. Please see the screenshot below:
https://i.rankmath.com/0v01Ae
Are there any steps needed to install this theme or any system requirements? If so, please share them. Or, you can download the theme files again from the source and share it again here.
Looking forward to helping you.
Unzip the file this is an archive of several files.
It contains the theme, child theme, and the necessary files for installation.
Screenshot
https://cloud.mail.ru/public/FnC4/bPc6GFkQt
Hello,
Thank you for getting back to us.
Upon testing the theme you submitted here I was able to replicate this issue on my local setup. This would seem to be a possible conflict between our plugin and the theme.
Please allow me to push this issue to our devs team to further assess what could be causing the problem.
If a feasible solution is found we will let you know as soon as possible.
We are looking forward to helping you.
Thank you.
Thanks.
It’s good that you saw the problem.
I’m waiting for a decision.
Hello,
Thanks for getting back to us.
You’ll need to get in touch with your theme developer and ask them to update this package: https://github.com/CMB2/CMB2
Currently, they are using a version of this package that is 4 years old and that is causing the conflict with Rank Math. The version they are using is 2.2.3.1 and that package is already on version 2.9.0.
Hope this helps provide further insights into the issue.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
