Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to your issue, please try following the guide below in order to fix this:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Hi,
Thanks for your reply.
In fact, we have ordered RankMath Pro and Content AI through our company email [MOVED TO SENSITIVE DATA SECTION] as we are using gmail just for inquiries and testing etc.
The purchase was on November 29, 2022.
Unfortunately I am not able to upload any files / receipts here.
Red Jaguar MArketing Ltd.
OK,
how to change the account on WordPress from free to the PRO version, without loosing all the settings done already?
Hello,
Thanks for providing the purchasing information.
In order to upgrade your account to PRO on your any WordPress website, please follow the guide below:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
As Rank Math saves all of your data on your database, you shouldn’t lose any of your settings or data while upgrading to PRO.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
