Hello,
I’m sorry to hear that you are facing issues updating Rank Math Pro on your website. The error message “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” usually occurs due to a few reasons:
- There might be an issue with the zip file you are trying to upload.
- You are trying to update the PRO version while connected to the free account on your website.
- Your web server may not have enough memory to unzip and upload the zip file contents.
- If your server is located in a sanctioned country, your requests might be blocked.
To resolve this issue, you can follow these steps:
-
Check Zip File: Ensure that the plugin zip file is not corrupted. You can download the latest Rank Math PRO version from your account and install it on your website.
-
Disconnect and Reconnect Account: If you are updating while connected to the free account, disconnect your account by navigating to Rank Math SEO → Dashboard → Help and click on Disconnect Account. Then reconnect your PRO account by clicking on Connect Now and selecting the correct account.
-
Storage Space: If the error persists, check if your web server has enough storage space for WordPress to unzip and upload files. You may need to delete unnecessary files or contact your web host for more storage.
If these steps do not resolve the issue, please feel free to reach out to our support team directly from here, and they will assist you further.
Thank you for bringing this to our attention. Let me know if you need any further assistance.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
How can I add a screen shot for you to review? K.
Hello,
You can upload screenshots using this tool and add the link here.
However, the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
