Hello,
We apologize for the inconvenience you are facing with your Rank Math Pro subscription not showing in your account. To resolve this issue, please follow these steps:
-
Check Your Rank Math Subscription:
- Log in to your Rank Math account here.
- From the left sidebar, choose Subscriptions to check the current status of your Rank Math subscription.
- Ensure that your subscription is active and correctly linked to your account.
-
Update Rank Math to the Latest Version:
- Head over to your WordPress Dashboard → Plugins → Installed Plugins.
- Verify that you have the latest version of Rank Math and Rank Math PRO installed on your site.
- If not, update Rank Math to the latest version by following the steps mentioned in our changelog.
If after following these steps, your Rank Math Pro subscription is still not showing in your account, please reply to this ticket. A human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Best regards.
Sources:
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math
It is still not showing Rank Math Pro in my subscriptions even though you can see it in my receipts
Hello,
Thank you for your patience.
The account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, your account has an active Content AI Creator plan. Let us know if you mean to purchase the Rank Math PRO instead of that subscription as they are different:
https://rankmath.com/my-account/subscriptions/
Looking forward to helping you.
can you combine the two accounts please
Hello,
Yes, we can merge these two accounts for you.
Please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
I just bought a new subscription, I signed in through my google account c*************@g******** but it is still showing my d********@l******* on my receipt. I need everything to go through my c*************@g******** becasue that is how I login to my clients sites. Plus the new subscription I just bought when I was signed in as c*************@g******** is not showing in my account.
never mind it finally showed the new order in my account
Hello,
We are glad that this has been sorted.
Do you still need our assistance with anything else or we can go ahead to close the ticket?
We look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
