Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
Instead of deleting and refunding any accounts and subscriptions, we can merge your 2 accounts and still keep the preferred email address and the subscription. If you prefer that, please let us know here and we will do the needful.
Looking forward to helping you.
I want to make sure I can integrate Rank Math Pro in for my ecommerce website, customizedreaders.com.
Since it is still in the trial period, it seems like it would be easier and cleaner to just to cancel the personal c********@g******** account (I assume no payment would occur since we are in the trial period?)
Once the personal c********@g******** Rank Math Pro trial is cancelled, then I will upgrade my Rank Math in customizedreaders.com word press ecommerce website to Rank Math Pro through the business account (ID: virtual1). They I can take advantage of the full 30 day trial period before payment begins.
Can you please cancel and confirm the personal c********@g******** Rank Math Pro trial? Thank you.
Cheers,
Chris Reynolds
CustomizedReaders.com Owner
i***@c********************
Hello,
If you opt to merge the two accounts, all of this would still be true. You would still be able to connect it to your website, customizedreaders.com. But canceling your plan on the other account and purchasing here also works too. It’s your call, whichever route you’d prefer to go, we’d be happy to help you with it.
If you want to cancel and repurchase, you can cancel by following this guide. If you’d prefer to have the accounts merged, just let us know we’d get it done.
Thank you for your patience and cooperation. Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
