Hello, we understand the situation you’re facing with the Rank Math Business license.
If your client should own their own license, the best way to set up Rank Math for them is to have them purchase their own license. Once they have purchased their own license, you can set up Rank Math Free first and create an account for them. After that, you can upgrade to the Business subscription using their account.
Since your client is not technically savvy, you can handle the setup of Rank Math Business for them after they have purchased it.
Regarding parting ways with a client, if you’ve used your Business subscription to install Rank Math on their site, they will need to purchase their own license to continue using Rank Math after parting ways with you.
We hope this helps! If you have any further questions or need assistance with anything else, feel free to ask.
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
Where Is My Rank Math PRO License Key?
How Does Rank Math Provide Support for Client Websites » Rank Math
I need to validate the best approach with a human. I don’t want to start down a path with my client and then find out it wasn’t the right path based on our specific situation. Thank you very much for your time!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Yes, you can support clients using your Business Plan account. You can manage and connect multiple client sites to your Business subscription.
Here’s how you can manage your client sites from your Client Management dashboard: https://rankmath.com/kb/client-management/
When you part ways with them and your client decides to purchase a new Rank Math subscription, they can do so and reconnect with their own PRO plan, all saved settings will still be intact and reactivated when a new plan activates.
Another way is to purchase a PRO license for your client and set it up for them once. This way, renewal will be directly charged to your client’s account.
Since your subscription is still covered by our 30-day money-back guarantee, we can process a refund for you so you can purchase a new plan for your client using their account.
Let us know what you preferred and we will do the needful.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you so much for your thoughtful reply. I want to move forward with your second option and purchase a new subscription for my client. I will set up a new account for them, as well.
Also, I want to proceed with the refund of my associated subscription that is tied to this Rank Math account (username included in the sensitive data field).
FYI, most of my clients use Yoast. I intend to move them all to Rank Math in the future, so it is only a matter of time before I purchase my own subscription again after a little more planning 🙂
Thank you, again. Please let me know what else you need from me.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
When you are ready, please purchase the PRO plugin here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
