I keep losing my active subscription unable to automatically update within WordPress. I have to come back here and download it in order to upload it once again but every time I do, it’s not even here to download.
Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You seem to have opened this ticket with a Free Rank Math account.
Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/
Then, go to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again.
Then update the PRO plugin from the plugin list.
I hope this helps. Looking forward to helping you.
Do you have that email? I’m searching for it and I can’t find it
Hello,
Could you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section.
Looking forward to helping you.
I searched for fastspring and do not see it. It’s possible it was deleted. Is there another way to check it?
Hello,
Can you please share the last 4 digits of your card or the full name you used while making a purchase? Kindly add the information in the designated sensitive data section of your first post.
We’d be happy to look into it more for you and determine which account you used to make the purchase.
We look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
