Rank Math Post Tab No Longer Expands

Hello,

Thank you for getting in touch with us. We’re sorry you’re facing some issues. We understand how annoying that can be. But don’t worry, we’ve got your back.

After an update, Rank Math shows up on a new post page, but only the title bar is visible.

This issue could be caused by a conflict with a plugin or theme you are using

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Also, there was a notification on my WordPress dashboard stating that my site URL changed and needs to reconnect.

Let’s start by checking your WordPress settings and making sure that your website URL is correct. Sometimes, a small mistake or a missing slash can mess up the connection.

To do this, please go to your WordPress dashboard and click on Settings > General. Then look at the WordPress Address (URL) and Site Address (URL) fields and see if they match your website URL exactly.If you find any errors, please correct them and save the settings.

Next, please try to disconnect and reconnect your Rank Math account by following these steps:

1. Go to Rank Math > Dashboard and click on the Disconnect Account button.
2. Go to Rank Math > Connect and click on the Connect Account button.
3. Follow the instructions on the screen to log in to your Rank Math account and authorize the connection.

If this doesn’t work, you can try adding a filter code to your website that will bypass the URL check. This might help if there is some issue with your server configuration or DNS settings.

To add the filter code, please follow this guide: https://rankmath.com/kb/wordpress-hooks-actions-filters/The filter code you need to add is this:

add_filter( 'rank_math/registration/do_url_check', '__return_false' );

You can add it to your theme’s functions.php file or use a plugin like Code Snippets.

For more information on why this issue happens and how to fix it, you can check this page: https://rankmath.com/kb/problems-while-connecting-account/

We hope this helps. If not, please send us a screenshot of the error you’re getting. We’re happy to troubleshoot this more with you.

We appreciate your patience and cooperation. Thank you for choosing Rank Math.

Hello,

Thanks for providing details about the initial steps you took to troubleshoot this issue. This will help when we want to troubleshoot this further.

The issue with the notification on your dashboard should have been resolved since you have changed your site URL in the settings. Please let us know if otherwise

In the meantime, the Health Check plugin is developed by the WordPress community, so we do not doubt their ability and the capacity of the plugin itself to perform optimally. This is among other reasons we use it as a tool for troubleshooting plugin conflicts.

Regarding the Rank Math Meta Box, we might need to take a closer look at the settings.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello

Please verify that you’re running the latest versions of the Rank Math plugins. According to the Rank Math changelog https://rankmath.com/changelog, the current versions are Rank Math PRO v3.0.47 and Rank Math Free v1.0.204.

Then please go to one of the posts/pages that has this issue and take a screenshot of the browser console and the errors shown there in order for us to debug this issue.

Follow the steps here to locate the browser console: https://balsamiq.com/support/faqs/browserconsole/

You can use an image-sharing tool like https://imgur.com/upload to share the screenshot with us.

Since you aren’t able to share your website admin for us to troubleshoot further, are you able to create a staging website on your end?

If you can, please create one, reproduce the error there, and share the login access here, this will allow us to deeply investigate the issue and resolve it permanently without worrying about touching your live website.

You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Looking forward to hearing back from you.

Thank you

Hello again,

Please follow this guide to rollback Rank Math to a previous version: https://rankmath.com/kb/version-control/#num-1-1-how-to-rollback-rank-math-to-a-previous-version

You can roll back to the previous version first to see if this resolves this for you.

I hope this helps. If you have any questions or need further assistance, please let me know. I’m happy to help.

Thank you

Hello,

Our developers are aware of this issue and have already implemented some code in our repository to fix it which will be released in the next stable release of the plugin.

Until then, we would recommend keeping the plugin on version 1.0.203 for your affected website.

Please download the previous version via the link in the sensitive data section. Then install and activate it manually following this steps in this guide: https://rankmath.com/kb/update-rank-math-manually/

Now regarding your inability to roll back to a previous version.

Under Status and Tools, I only have a System Status tab

Can you confirm to us if you are using a multisite installation in your set-up. This usually happens when you have activated Rank Math on the Network admin and not on the subsites.

In order to use Rank Math on a multisite setup you will need to install it on the Network Admin and only activate the plugin on specific subsites.

Kindly read this guide:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/#free-version-sub-site

Thank you for your time and patience with this matter.

If you need further assistance, please don’t hesitate to contact us.

Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.