Rank Math Plugin Post Issues

#78146
  • Resolved My Book Jar
    Rank Math free

    Hello there,

    I am having issues with accessing the Rank Math toolbar when editing posts. I have completed your troubleshooting steps and found that the issue is with our theme. So, per your instructions, we contacted our theme developers and they suggest that we contact you as they “have not experimented with the plugin” and that we should contact you.

    Hopefully, you can assist us with this issue. Thank You

Viewing 6 replies - 1 through 6 (of 6 total)
  • hi im havng the same issue

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have added API access to the content analysis in the Rank Math plugin to make content from page builder plugins readable by Rank Math.

    You would need to contact the developer of the theme you mentioned by showing the following link:
    https://rankmath.com/kb/content-analysis-api/

    Many known companies have already added the compatibility, as it takes a few hours:
    https://rankmath.com/compatibility/divi/
    https://rankmath.com/compatibility/elementor/
    https://rankmath.com/compatibility/themify-builder/
    https://rankmath.com/compatibility/page-builder-framework/
    https://rankmath.com/compatibility/flothemes/

    I hope that helps. Please let us know if there’s anything else you need our assistance with. More than happy to help.

    Thank you.

    I contacted my developer. They do not support what you gave me to send to them, because “any snippets code, extra js like the links sent are not guaranteed by them.
    They did mention that we can put it in ourselves but that we would have to re-input it with every time the theme is updated. I don’t understand why I will have to re-input the data every time Rank Math has an update.
    Everything was copacetic before the recent Rank Math update. Please advise as to how I can fix this issue because this workaround does not help.

    Thank you

    Hello,

    Do you mean Rank math was working fine before the update?

    Did you update your WordPress version to WordPress 5.5 ? If so ​It is likely the cause which is right now breaking websites right, left and center:
    ​https://www.searchenginejournal.com/wordpress-5-5-issues/377851/

    WP 5.5 brought a new error (not actually an error) that is not covered much and is related to the new jQuery version in the core. That is breaking many old themes and plugins. You have to stick with the developer that updates their products regularly or check with them and ensure they are compatible with WP 5.5

    If it is an issue with your theme, you can use this plugin until your theme provider releases an update: https://wordpress.org/plugins/enable-jquery-migrate-helper/#description

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    I have consulted with my theme developers and they are compatible with WP 5.5. Again, the issue seems to be with Rank Math as everything was working together before the recent Rank Math update. Please advise as to how to fix this problem without changing the code ourselves as we will have to do this every update and that isn’t going to work for us.

    Thank you

    Alberto
    Rank Math business

    Hello,

    If you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Rank Math Plugin Post Issues’ is closed to new replies.