Rank Math Plugin causing 1 page not to load

#287051
  • Resolved Adept Motions
    Rank Math pro

    My RankMath plugin is causing 1 page on my website not to load. All the others load fine except for 1. What can I do to fix this? I do know it is the RankMath plugin because I have already deactivated all the plugins and re-activated them 1 by 1 which showed me that the RankMath plug-in was the problem. All the pages load fine except for https://adeptmotionsdigitalmarketing.com/virtual-tours/. I am going to deactivate the plugin until I hear back from you. I can then reactivate it so that you can see what I am talking about.

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please activate Rank Math and check for any issues in the browser console?
    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/

    Meanwhile, please also check if there are some PHP values that are too low and which you should increase. Please get in touch with your web host and ask them to set the following values:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    You can also record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    I hope that helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Plugin causing 1 page not to load’ is closed to new replies.