Rank Math parsing entire source code of page

#26443
  • Resolved Luis Piteira

    4 years, 3 months ago

    Rank Math free

    I ran the Rank Math SEO analysis on my site and the most common keywords have changed and are now all related to flothemes keywords it seems? I asked our theme people and they came back with the following…

    Rank Math is parsing the entire source code of the page, while it is supposed to parse only the text. We suggest contacting the RankMath support team and kindly ask them to run some tests from their end. It may be that a plugin is causing the RankMath to not work properly.

    I had previously opened a ticket here regarding this issue and was told that you would look into it and to be patient. So I waiting, and you ended up closing the ticket and marking it as resolved, which it is not. See previous ticket here: https://support.rankmath.com/ticket/rank-math-parsing-entire-source-code-of-page/?view=all

    Please help with this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am sorry that your initial ticket was automatically closed. Kindly allow me to check this issue from our dev team and we will get back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Luis Piteira

    4 years, 3 months ago

    Rank Math free

    Hi Michael

    Any news on this issue? Waiting for your feed back since last week.

    Thanks and regards

    Luis

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hi Luis,

    Thank you for getting back to us.

    The number of tickets coming in have been a bit overwhelming but I have just pushed this up the queue and you can expect an update shortly.

    We appreciate your patience. Thank you.

    Todd

    4 years, 3 months ago

    Rank Math free

    Hello Luis,

    We are extremely sorry about this.

    We have added this to our bug report and we will be fixing this issue with an update very soon.

    We are sorry for the trouble this must have caused you.

    Luis Piteira

    4 years, 3 months ago

    Rank Math free

    Hi there

    Any idea how long it will take to get an update? its been over a month since my initial inquiry.

    Todd

    4 years, 3 months ago

    Rank Math free

    Hi Luis,

    I do not have an ETA yet but it should be done in an upcoming update – barring any technical difficulties.

    I have asked the dev. team about the same and I will update you once I get an update.

    Thank you.

    Balazs

    4 years, 3 months ago

    Hi Luis,

    I have tested this and I could not reproduce the issue. I tried adding keywords inside script, style and noscript tags but the SEO Analysis correctly skipped those keywords, as expected.
    Even when I run the online SEO analysis on your site, the Common Keywords test seems to show the correct keywords.

    Is the issue still happening on your site? Please try clearing the cached SEO Analysis results if you haven’t already, you can do that from Rank Math > Status & Tools > Tools > Flush SEO Analysis Data. Then try running the SEO Analysis again.

    If the issue is still happening on your site, we might need to take a closer look at it. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Rank Math parsing entire source code of page’ is closed to new replies.