Rank Math panel not loading for homepage

#219735
  • Resolved Cynthia Turcotte

    2 years, 10 months ago

    Rank Math free

    Good morning,

    I have Rank Math installed on a client dev site (lantzy2.newpatientgroup.dev) and for the most part it is working fine. For some reason though, the Rank Math SEO panel does not load for the homepage. I can see the 3 tabs – General, Advanced, and Social – but none of the contents of those tabs. On any other page of the site, however, it loads just fine.

    Any help would be much appreciated.

    Best,

    Cynthia Turcotte

Viewing 2 replies - 1 through 2 (of 2 total)
  • Cynthia Turcotte

    2 years, 10 months ago

    Rank Math free

    Hi again –

    I also want to clarify that I have already installed the Site Health plugin and activated the Troubleshooting Mode function. With all plugins disabled EXCEPT for Rank Math and the default Twenty Twenty-One theme enabled, I can’t even pull up the homepage in the back end to try to edit it. I get a ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ message.

    When I enable the Astra theme, the error goes away and the Rank Math tabs sometimes load and sometimes don’t. When they DO load, if I try to change anything (e.g. the title tag or meta description) when I click the Update button I get the same critical error message as before.

    Again, this ONLY happens for the homepage. Any other page on the site works fine.

    Best,

    Cynthia Turcotte

    Prabhat

    2 years, 10 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math panel not loading for homepage’ is closed to new replies.