Rank Math Overview Analytics – 0 Impressions, Total clicks,…

#241070
  • Resolved Hilde Everaert
    Rank Math free

    Dear Rank Math,

    I have around 15 websites, working on Rank Math. 2 of them show 0 Analytical Data.

    After search, I found lots of answers, which I tried + also this one:
    https://rankmath.com/kb/zero-search-traffic-error/

    Nothing changes. Can you please check what is going on?

    Herewith one website:
    nadinedemeester.be

    
    ### rank-math ###
    
    version: 1.0.69.2
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, analytics, seo-analysis, sitemap, redirections, 404-monitor, image-seo, local-seo, rich-snippet
    refresh_token: Token exists
    permissions: 
    	Search Console: Given
    rank_math_404_logs: Created
    rank_math_redirections: Created
    rank_math_redirections_cache: Created
    rank_math_internal_links: Created
    rank_math_internal_meta: Created
    rank_math_analytics_gsc: Created
    rank_math_analytics_objects: Created
    
    ### wp-core ###
    
    version: 5.8
    site_language: nl_NL
    user_language: nl_NL
    timezone: Europe/Brussels
    permalink: /%category%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 1
    dotorg_communication: true
    
    ### wp-active-theme ###
    
    name: Hello Elementor (hello-elementor)
    version: 2.4.1
    author: Elementor Team
    author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
    theme_path: /home/u804986727/domains/nadinedemeester.be/public_html/wp-content/themes/hello-elementor
    auto_update: Uitgeschakeld
    
    ### wp-mu-plugins (1) ###
    
    Elementor Safe Mode: version: 1.0.0, author: Elementor.com
    
    ### wp-plugins-active (9) ###
    
    Elementor: version: 3.3.1, author: Elementor.com, Auto-updates uitgeschakeld
    Elementor Pro: version: 3.3.5, author: Elementor.com, Auto-updates uitgeschakeld
    iThemes Security: version: 8.0.1, author: iThemes, Auto-updates uitgeschakeld
    JetEngine: version: 2.8.8, author: Crocoblock, Auto-updates uitgeschakeld
    LiteSpeed Cache: version: 3.6.4, author: LiteSpeed Technologies, Auto-updates uitgeschakeld
    LoftLoader: version: 2.3.6, author: Loft.Ocean, Auto-updates uitgeschakeld
    Log cleaner for iThemes Security: version: 1.3.5, author: Michael Ott, Auto-updates uitgeschakeld
    Rank Math SEO: version: 1.0.69.2, author: Rank Math, Auto-updates uitgeschakeld
    WPvivid Backup Plugin: version: 0.9.56, author: WPvivid Team (latest version: 0.9.58), Auto-updates uitgeschakeld
    
    ### wp-server ###
    
    server_architecture: Linux 4.18.0-147.8.1.el7h.lve.1.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.4.16 64bit
    php_sapi: litespeed
    max_input_variables: 5000
    time_limit: 240
    memory_limit: 512M
    max_input_time: 240
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 7.71.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.4.18-MariaDB-cll-lve
    client_version: mysqlnd 7.4.16
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/u804986727/domains/nadinedemeester.be/public_html/wp-content
    WP_PLUGIN_DIR: /home/u804986727/domains/nadinedemeester.be/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    
Viewing 15 replies - 1 through 15 (of 16 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    We really look forward to helping you.

    Thank you.

    Dear Anjana,

    That is one of the ‘cures’ I found & already did several times what you suggest to do.

    Regards,
    Hilde

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Please also share the admin login URL of your website as /wp-admin or /wp-login.php doesn’t seem to work.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat
    Rank Math agency

    Hello,

    I logged into your website’s admin area and I initiated a fresh analytics data fetch by following the steps mentioned by my colleague in her reply.

    It would take around 50 minutes to populate the analytics dashboard. Please have a look at the screenshot in the sensitive data section of this ticket.

    Please wait for that time and see if the data is populated. If not, then please share the screenshot of 30 days of organic traffic of the website from your Google Search Console and Google Analytics accounts, so that we can get a deeper insight into the issue.

    You can use a tool like imgur.com to easily upload and share the screenshots link.

    Looking forward to hearing back from you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dear Prabhat,

    The population of the data did not work. I added the requested screenshots. Can you check?
    Is it an idea to re-install RankMath from scratch?

    Good luck!
    Hilde

    Prabhat
    Rank Math agency

    Hello,

    Please reconnect your Google account from your WordPress admin area > Rank Math > General Settings > Analytics.
    reconnect Google account

    Also, could you please add s******@r*********** to your Google Search Console account so that we can investigate further?

    Looking forward to helping you.

    Thank you.

    Ok, Prabhat,

    As per request:
    1. Site reconnected again
    2. s******@r*********** added to GSC

    Good luck!
    Hilde

    Prabhat
    Rank Math agency

    Hello,

    We’ve forwarded the issue to our dev team for further investigation.

    Rest assured, we will get back to you soon.

    In the meantime, if there’s anything else that we can help you with, please let us know.

    Thank you.

    Dear Prabhat,

    I see that Total Impressions, Total Clicks, … is filled now. So that worked.
    Can you let me know how this has been solved? I have 2 more websites with the same issue.

    See print screen in Sens Data.

    Thank you very much for your help & your perseverance to find the solution!

    Regards,
    Hilde

    Hello,

    Since you mention that has worked it’s because the auth token from Google needed to be re-generated. In case the other website experience the same issue and you have data in GSC, please try reconnecting those websites to your Google account and wait some time for the data to fetch.

    If that doesn’t help, do let us know the WP credentials for those websites in the sensitive data section to continue debugging the situation.

    Thank you.

    Dear Miguel,

    Everything is ok now. All data is fetched for the other websites as well.
    The reconnect, delete data & manually fetch data in General Settings did the trick.

    For me this is resolved.
    Thank you all for your excellent help!
    Very professional.
    Regards,
    Hilde

Viewing 15 replies - 1 through 15 (of 16 total)

The ticket ‘Rank Math Overview Analytics – 0 Impressions, Total clicks,…’ is closed to new replies.