Rank Math not working when editing posts, pages, categories, and products

#331153
  • Resolved Martin

    2 years, 11 months ago

    Rank Math free

    I installed Rank math on my website https://magnetoinvestigators.com on which I was using Yoast SEO.
    At first it worked, in fact when i open Rank Math plugin menu for settings, those work perfectly. But the problem is with when am in pages, products, posts or even categories when trying to edit the meta sections, these snippets do not open at all currently.

    I have tried everything using the the guides you provide including the Troubleshooting, but i do not see the where the problem is coming from.

    I have updated PHP to 7.4, all plugins are up to date, all themes are up to date, but the issue is still irritating.

    The parts that are not opening include Rank Math SEO, Rank math Content AI… for Link Suggestion, that one is working.

    Kindly assist on this, I have attached the login details to the backend of the site.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Chandni

    2 years, 11 months ago

    Rank Math free

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I wasn’t able to access your website, please add the correct credentials in the sensitive data section of this ticket.

    Meanwhile, Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes. Looking forward to helping you further.

    Thank you

    Martin

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    It seems like the Classic Editor and Classic Widgets plugin is conflicting with Rank Math. The SEO Meta Box is collapsed when this plugin is active.

    Please get in touch with the plugin support and inform them about the issue caused by their plugin. They should be able to fix it.

    Don’t hesitate to get in touch if you have any other questions.

    Martin

    2 years, 11 months ago

    Rank Math free

    Hello,
    Once again am still on the issue.

    Here is the scenario;

    1: you said the plugin is conflicted by Classic Editor, but this seems not to be the problem because I disabled all plugins while in the Troubleshoot mode and enabled only Rank Math, but the boxes were not opening at all.

    2: If a classic editor is a problem, why is it that the problem is also happening when trying to edit Categories? be it Product Categories or Post Categories, this problem still exists.

    Can you please assist on this?

    Miguel

    2 years, 11 months ago

    Hello,

    Your blog charset is currently UTF-7 and that is likely causing this issue on your website. This causes issues not only with Rank Math but also with default functions from WordPress such as the word count.

    Our recommendation is that you set the encoding as UTF-8 on your website to try and resolve the situation.

    If you have doubts about how to change this you should get in touch with your hosting provider as this would need to be changed in the database as well.

    Don’t hesitate to get in touch if you have any other questions.

    Martin

    2 years, 11 months ago

    Rank Math free

    My Charset is set to UTF8, but the issue is still active.

    I have confirmed that my database is set to Charset=UTF8.

    Kindly assist and provide a solution to this.

    Thank you

    Miguel

    2 years, 11 months ago

    Hello,

    Your website has the option of UTF-7 in the options table of WordPress and this mismatch can cause issues like this.

    You need to do a full check of your website and check for any malware that might be installed and then proceed with changing the collation and charset and reload it on your database: https://stackoverflow.com/questions/6115612/how-to-convert-an-entire-mysql-database-characterset-and-collation-to-utf-8

    Plus, make sure all the options are correctly updated for this charset on WordPress.

    Don’t hesitate to get in touch if you have any other questions.

    Martin

    2 years, 11 months ago

    Rank Math free

    Hi Miguel,

    I changed the UTF-7 to UTF-8 in the Options table, but that did not solve the issue.

    So here is what I did,

    Assuming you did not do anything on it because I saw one of your support was still logged into my dashboard.

    But I found out that the /PublicHtml/wp-config folder was missing permissions, so I had to correct that.

    My Rank Math is now back on.

    But thank you for the support.

    Reinelle

    2 years, 11 months ago

    Hello,

    We’re glad that you have already managed to resolve this issue.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Rank Math not working when editing posts, pages, categories, and products’ is closed to new replies.