Rank Math not working on Page or Post

#658494
  • Resolved Martin Gouw
    Rank Math free

    Hi Guys,

    The Rank Math options and settings are not visible on a page or post.
    You can see the Rank Math tab, but nothing is showing if you toggle…
    I have disabled all plugins to make sure there is no conflict, but that didn’t help.
    The website I’m working on: http://www.drukmakers.nl

    Screenshot: https://imgur.com/a/6s9hYSU

    Hope you can help me out 🙂
    Kind reagrds,
    Martin

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We have checked your website with the details provided in the sensitive data section and can see that the meta box is not opening to displaying the rank math settings.

    Our developers are aware of this issue and have already implemented some code in our repository to fix it which will be released in the next stable release of the plugin.

    Until then, we would recommend keeping the plugin on version 1.0.203 on your website.

    Please follow this guide to rollback Rank Math to a previous version: https://rankmath.com/kb/version-control/#num-1-1-how-to-rollback-rank-math-to-a-previous-version

    Thank you for your time and patience with this matter.

    Hi,

    I have rolled back to 1.0.203 but the issue is not resolved…
    Is there anything else I can do?

    Hello,

    Thank you for contacting Rank Math support. I’m sorry for the inconvenience.

    We know about this issue and we’ve already fixed it in our latest beta version of the plugin. However, this version is not yet officially released. You can try this beta update and see if it resolves your issue. To do that, you need to enable the Beta update option by following this guide: https://rankmath.com/kb/version-control/#beta-updates

    If you don’t see an update available, please go to Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients. Then, clear your caches, server, and WordPress and check again. You can disable the Beta updates once you update to the latest version and if the issue is gone.

    We hope this helps you. Please let us know if you have any other questions or concerns.

    Thank you for choosing Rank Math.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math not working on Page or Post’ is closed to new replies.