Rank Math not showing properly for me

#8890
  • Resolved Corey

    5 years, 6 months ago

    Rank Math free

    I’m an editor for a sports site and rank math has not been showing properly on my computer. It works for everyone else at my website. We had someone else sign into my WP account and it works for them on my account. I signed into their account on my computer and it doesn’t work for me on their account.
    When I go to edit an article, it doesn’t show a rank math score in the publish box like normal. I can see that keyphrases,titles, and meta descriptions have been added, but the entire SEO help section shows red Xs. I also can not change any of the SEO stuff myself. I’ve reset my computer, signed in and out of WP, made sure all my settings matched my coworkers, etc, but nothing works.
    Could this be from my outdated google chrome or safari (I tried both)?
    My computer is 2011 and MacBook doesn’t allow updates older than 2012.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This is very odd, it is likely that this issue is stemming from some cached JS on the current browser but this should have been fixed after doing the computer reset.
    Please install the latest version of Chrome browser and check whether you can still reproduce the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Corey

    5 years, 6 months ago

    Rank Math free

    I can’t update chrome. My MacBook is 2011 and I’ve been told that is too old for the updated software from Apple.
    I also cleared cache on chrome and safari and tried both.
    I can’t update safari either.

    Todd

    5 years, 6 months ago

    Rank Math free

    Hi Corey,

    I am so sorry about that.

    Have you tried using Firefox? It might work in Firefox.

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    I am sorry but there is nothing much that we can do to help you in this from our end since the issue is isolated to your computer.

    I can suggest that you take a look at the following article to help in updating your chrome browser: https://support.google.com/chrome/forum/AAAAP1KN0B06NTT787rH4I/?hl=en&gpf=%23!msg%2Fchrome%2F6NTT787rH4I%2FVAY_8FA8BAAJ&msgid=VAY_8FA8BAAJ

    I hope this info helps. Thank you.

    RankBot

    5 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank Math not showing properly for me’ is closed to new replies.