Rank Math not displaying meta info on post edit page

#77679
  • Resolved Doug Anderson
    Rank Math free

    I help run a fantasy sports page call FantraxHQ.com. We’ve used Yoast Premium for the last three years and are trying to transition to Rank Math. After installing the plugin and doing the simple wizard, Rank Math does not seem to be working correctly. The rank math section is there but it does not display and of the data from that post.

    We are using TinyMCE Advanced and opting to use the classic editor and not Gutenberg. I suspect the conflict is somehow related to this, as even when I deactivated TinyMCE Advanced the block editor did not function correctly.

    We have a test site that mirrors the live site and I could not get Rank Math to operate correctly there either, even when I deactivated every other plugin. I was able to get Rank Math to work correctly on another site I use to try things out. FantraxHQ uses the News Pro theme on the Genesis Framework.

    Now upon deactivating Rank Math and reactivating Yoast, we are unable to use the text view within posts.

    Any insight into our issues would be appreciated as we would like to give Rank Math a chance.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    MOVED TO SENSITIVE DATA SECTION

    • This reply was modified 3 years, 7 months ago by Alberto.
    Alberto
    Rank Math business

    Hello,

    I have checked it but I can’t find the issue (maybe I am not understanding it well). The only thing it is not being shown is the suggestions, to show them you need to connect the plugin with your Rank Math account.

    Looking forward to help you.

    It does not display what they call the snippet in Yoast. I have nowhere to add the SEO key word. I see GENERAL, SCHEMA, and SOCIAL but no data underneath that where I assume it is supposed to be.

    Alberto
    Rank Math business

    Hello,

    I tried all the functions but they seem to be working (unless I don’t understand the issue).

    I have recorded a screencast showing you how I add a keyword, modify the meta title and meta description… I have added it into the Sensitive Data section, could you check it?

    Looking forward to help you.

    None of that stuff I’m seeing you do is there in my browser. I’ve tried Chrome and Firefox. Here is a screenshot of what dislays for me – https://www.fantraxhq.com/wp-content/uploads/2020/08/rankmath.jpg

    Okay, so now I tried it on Firefox and it seems to be working. Are their issues with Chrome?

    FYI, one of our editors can’t see that stuff using Chrome either.

    Hello,

    I checked your site on Chrome and I also can’t seem to replicate the issue, please check the new screencast I have added in the sensitive section.

    It is likely your browser is still trying to load a cached version of your site. Could you please clear your browser cache or use chrome in incognito mode and check if the issue persists.

    Looking forward to helping you. Thank you.

    ​​​​​​

    I cleared browser cache, site cache and donated a lot of cash to charity and it now seems to be working. Thank you for your patience. Now I’ve got to make sure our staff knows how to clear cache 🙂

    Your help was much appreciated

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Rank Math not displaying meta info on post edit page’ is closed to new replies.