rank math no longer saving snippet

#710359
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    I’m sorry to hear that you’re experiencing issues with saving the meta information in the snippet editor. There could be a few reasons why this is happening. One common cause is plugin conflicts, which can prevent the snippet information from being saved properly.

    To troubleshoot this issue, you can follow our knowledgebase article on plugin conflict to identify and resolve any conflicts that may be causing the problem.

    If you’ve already checked for plugin conflicts and haven’t found a resolution, another possible reason could be JavaScript-related errors. You can diagnose JavaScript-related errors from the JavaScript Console in your browser. Here’s how to check for JavaScript errors in Chrome:

    1. Open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu.
      Open Developer Tools

    2. Click the Console tab to check for any JavaScript errors.
      Open console tab

    If you’re using a different browser, you can refer to relevant tutorials for diagnosing JavaScript errors.

    If you’ve tried these steps and are still unable to save the meta information in the snippet editor, please let us know, and we’ll be happy to assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    Rank Math’s Content Analysis Tests For Archive Pages » Rank Math
    How to Prevent Modified Date of Your Blog Posts from Being Updated » Rank Math
    Working With the News Sitemap in Rank Math » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    WordPress Permalink Structure & Changing Individual URLs » Rank Math

    Adetayo

    4 months, 1 week ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

    This is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error or a firewall-related issue.

    Here is how you can fix it:

    • Firstly, ensure that you have the latest version of Rank Math installed on your site.
    • Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files: 
      /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

      If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

    • Check if there are any JavaScript errors that might be preventing Rank Math from saving the snippet. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
    • Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.

    Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

    We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.

    Thank you for choosing Rank Math.

    RankBot

    3 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘rank math no longer saving snippet’ is closed to new replies.