Rank Math Metadata not saving

Hello,

I’m sorry to hear that you’re facing issues with your metadata not being saved in Rank Math. This could be due to various reasons such as JavaScript conflicts, firewall blocking access, or other technical issues.

To troubleshoot this problem, you can follow these steps:

1. Identify the Error: Check for any JavaScript console errors by opening the error console in your browser. If you find any errors, you can reach out to the respective support forum with the error details or open a support ticket in our Rank Math support forum for assistance.

2. Firewall Blocked Access: If you are using a firewall, ensure that Rank Math is not being blocked. Whitelist Rank Math and its files if necessary. You can check if access to specific files is blocked and whitelist them accordingly.

If these steps do not resolve the issue, please provide more details or error messages so that our support team can assist you further. You can assign this ticket to a human agent by clicking on the available buttons.

Thank you for raising this concern, and we appreciate your patience as we work to resolve this issue for you.

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Rank Math ‘Titles and Meta’ Options and Settings

Hello,

Thank you for contacting Rank Math support.

You shared your website login but forgot to share your website URL. Please edit the sensitive data section again and include a direct URL to your login page.

Thank you for your patience and cooperation. We are looking forward to hearing back from you.

Hello,

Thank you for your patience.

We’ve tried logging in to your site, but we’re getting Error : Incorrect username or password. Could you please check?

Also, please share the affected URL so we can replicate the issue and test it on your site.

Looking forward to helping you.

Hello,

The logins are working on your site, however, user access is limited since we’re unable to check any Rank Math settings or any other settings.

Could you please update the user with administrator access so we can continue investigating the issue?

Also, please add the URL where we can test the issue and replicate it.

Looking forward to helping you.

Hello,

We checked your website and we can see the meta data on your website are getting saved properly without any issues. Please check the screencast in the sensitive data section for your reference.

If you’re still facing the issue, you can also share a screencast by using a tool like https://loom.com so that we can check this further for you.

Looking forward to helping you.

Thank you.