Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have checked your site meta, for your homepage you haven’t set any description and hence the SERPs results are picking and excerpt of your page content. Since you are using Divi, the Rank math excerpt preview in the back end is only picking where there are some texts. However the front- end has different text at the start which is what Google is picking for excerpt. Please check the screencast attached in the sensitive section.
If there is a post that you have set the description and still facing this issue, please share the URL with us so we can look into it.
Looking forward to helping you. Thank you.
I understand, but this doesn’t make sense to me… How can I put a custom meta description that is not created from the content picked off the page?
Because I don’t want to edit my page content to change the meta description. Also, if you check the URL I just added in sensitive data, there is a custom meta description which is not getting updated and is not being picked from the content inside the page
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have recorded a screencast (in the Sensitive Data section) showing on your website how you can change the meta description in your homepage. Is it working from you?
Looking forward to help you.
It doesn’t change. Of course you can go there and modify the text. Try to erase the first (“) and update the page, then reload. You will see the changes are not taking effect
Hello,
I have checked it and you are right. It seems like something in the server is blocking the API Requests Rank Math does.
I have attached the errors in the Sensitive Data section and I would recommend you to contact your hosting support to check it, since it could be your server blocking those requests (or have you disabled the WordPress REST API in your site?).
Looking forward to help you.
Hello. We’ve opened a ticket but support ensured us this wasn’t an issue. What could be causing this, how can we work around it?
Hello,
Well, something was blocking the API calls and meanwhile your plugins don’t seem to be doing it (that is why I suggested you contact server support), you could do a second check by checking if some plugin is blocking it.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
