Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I tried to validate your website in the Pinterest Debugger Tool and everything seems fine: https://developers.pinterest.com/tools/url-debugger/?link=https%3A%2F%2Fthehappyconcept.de%2F
If they are not appearing yet, you might need to wait a few days and then they should start working, if not just let us know.
Looking forward to helping you. Thank you.
Hi,
I have tried to update rich pins and it’s not working. Please assist. Thank you
Hi Alberto,
thanks for looking into it! Unfortunately they are still not working..
I would highly appreciate your help!
Regards,
Franzi
Hello,
We might need to take a closer look at the settings, just to see if there is any misconfiguration there. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
I have updated the required. Please assist on the next step. Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
You don’t seem to have connected your site to facebook. Please do this by adding your facebook url. This is required for the author open graph tobe read by pinterest validator, which seems to be a ield missing on validating your link.
Looking forward to helping you. Thank you.
Hi Michael,
Thanks for your help. I have added my facebook URL to rankmath, but I’m not sure, if it worked.
Could you maybe assist me further?
Thanks!
Hello,
I have just checked it and you need to fill the other Facebook fields. Could you check it?
Looking forward to help you.
Hi,
I have added my facebook URL address. Please check. Thank you
Hi Michael,
I have added my Facebook URL, please check. Thank you
Hello,
Thank you for contacting Rank Math today.
Rank math is setting your meta fine. However there seems to be an issue with your hosting provider. I am getting the following issue when I tru to scrape and debug your URL on facebook debugger.
Please share that error with your hosting service and let us know how it goes.
Looking forward to helping you. Thank you.
Hi Michael,
Thank you for your assistance. Please allow a few days for me to check with my hosting provider and get back to you.
Hello,
Of course, let us know then once you check it, we will be here to continue helping you.
Looking forward to help you.
Hi Alberto,
I have added the other fields except for the Facebook App and Secret (because it said those fields are mandatory on the rank math Social Media Settings Guide). Does it work like that?
Let me know!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
