Rank Math made pages dissapear/login

#27809
  • Resolved Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    I added the plugin today to one of our sites and it made a bunch of pages disappear as well as randomly applying a bunch of “no index” to pages I did not specify. I had to roll back and delete the plugin. Ideas as to why?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hello,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.
    The behaviour is certaily unexpected. Would you mind creating a clone test site your site and share WP logins in the designated Sensitive Data section so we can look into the issue.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hi Patrick,

    Thanks for getting back to us.

    We are investigating this problem and you can expect an update after a short while.

    We appreciate your patience. Thank you.

    Todd

    4 years, 11 months ago

    Rank Math free

    Hi Patrick,

    I must be missing something.

    All the URLs that you say are Noindex seem to be 404.

    It is normal for 404 pages to show a noindex tag.

    Moreover, you can index or noindex archives, CPT at WordPress Dashboard > Rank Math > Titles & Meta > *your CPT*

    Even when I deactivate Rank Math – I don’t see those URLs show any content. Can you please give me the steps to follow to replicate the issue you are having with disappearing pages? Did the content vanish from the backend as well?

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    https://drive.google.com/a/paraimpacto.com/file/d/1mgq1QuSQJQ8_NT3EtOBsKO-UC9uzfOXX/view?usp=sharing

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Dear Todd:

    Those pages were all live prior to installing rank math. Here is the curremnt live (not demo) site with those pages showing as live, not 404:

    https://baseworks.com/instructor/shinobu-nakano/
    https://baseworks.com/instructor/hitomi-okamoto/
    https://baseworks.com/instructor/kuri-takeshita/

    After I deactivated Rank Math, the pages did not show again, so that suggested to me that the plugin for whatever reason broke the site. So as mentioned, I rolled back to the backup of the site just prior to installing Rank Math and that is what you see reflected in the links above, live pages, not showing 404.

    My feeling is that something in the rank math set up perhaps did not interact well with the site, which took those few pages down.

    I just rolled back the dev site to a back up from 20 hours ago (screenshot attached), and as you can see that was before Rank Math was installed and the following pages show as live, not 404.

    https://bwsdev.wpengine.com/instructor/shinobu-nakano/
    https://bwsdev.wpengine.com/instructor/hitomi-okamoto/
    https://bwsdev.wpengine.com/instructor/kuri-takeshita/

    Please feel free to keep troubleshooting with the problem as this is clearly an interaction with the plugin.

    I also juts noticed that one thing that happened with the plugin installation is that it changed all the slugs for the “Instructors” profile pages to “Author”.

    As you can see the slugs above had “Instructor” in the slug. After the plugin installation and even after disabling the plugin the slug portion “Intructor” changed to “Author”:

    https://bwsdev.wpengine.com/instructor/kuri-takeshita/

    >>

    https://bwsdev.wpengine.com/author/kuri-takeshita/

    hence the “instructor” based slugs showed up as 404s.

    and all the profile pages resulted in the same. That was why I needed to roll back, to get the original page slugs intact.

    So some interaction in the Rank Math set up replaced the slugs. Maybe re-direct?

    Waiting to hear from you.

    Patrick

    • This reply was modified 4 years, 11 months ago by Todd.
    • This reply was modified 4 years, 11 months ago by Patrick Oancia.
    • This reply was modified 4 years, 11 months ago by Patrick Oancia.
    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Per my last comment, hence the “instructor” based slugs showed up as 404s.

    Pratik

    4 years, 11 months ago

    Hello,

    Rank Math plugin has an option to change the author base which by default is set to author. I changed it on your site to the instructor in Dashboard >> Rank Math >> Titles & Meta >> Authors >> Author Base. In the same section, Custom Robots was set to noindex. I changed that too to index the author pages. Now all the author pages on your site have a base instructor and they are set to be indexed.

    I hope that helps. If there is anything else, please let us know.

    Thank you.

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Hey Pratik:

    Thanks for the message, however, the problem here will be that not all users being displayed on the site, depending on the content will be considered instructors. Some may indeed be considered Authors or facilitators, or Artist, etc…

    What is a solution for this?

    Pratik

    4 years, 11 months ago

    Hello,

    With Rank Math, it’s not possible to add a different author bases depending on the role. You can keep your existing plugin to change the author base and to prevent Rank Math from overwriting it, please add following code in your theme’s functions.php file:

    remove_action( 'init', 'RankMath\\Rewrite::change_author_base', 4 );

    I hope that helps. Thank you.

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Dear Todd:

    Those pages were all live prior to installing rank math. Here is the current live (not demo) site with those pages showing as live, not 404:

    https://baseworks.com/instructor/shinobu-nakano/
    https://baseworks.com/instructor/hitomi-okamoto/
    https://baseworks.com/instructor/kuri-takeshita/

    After I deactivated Rank Math, the pages did not show again, so that suggested to me that the plugin for whatever reason broke the site. So as mentioned, I rolled back to the backup of the site just prior to installing Rank Math and that is what you see reflected in the links above, live pages, not showing 404.

    My feeling is that something in the rank math set up perhaps did not interact well with the site, which took those few pages down.

    I just rolled back the dev site to a back up from 20 hours ago (screenshot attached), and as you can see that was before Rank Math was installed and the following pages show as live, not 404.

    https://bwsdev.wpengine.com/instructor/shinobu-nakano/
    https://bwsdev.wpengine.com/instructor/hitomi-okamoto/
    https://bwsdev.wpengine.com/instructor/kuri-takeshita/

    Please feel free to keep troubleshooting with the problem as this is clearly an interaction with the plugin.

    I also just noticed that one thing that happened with the plugin installation is that it changed all the slugs for the “Instructors” profile pages to “Author”.

    As you can see the slugs above had “Instructor” in the slug. After the plugin installation and even after disabling the plugin the slug portion “Instructor” changed to “Author”:

    https://bwsdev.wpengine.com/instructor/kuri-takeshita/

    >>

    https://bwsdev.wpengine.com/author/kuri-takeshita/

    hence the “instructor” based slugs showed up as 404s.

    and all the profile pages resulted in the same. That was why I needed to roll back, to get the original page slugs intact.

    So some interaction in the Rank Math set up replaced the slugs. Maybe re-direct?

    Waiting to hear from you.

    Patrick

    Patrick Oancia

    4 years, 11 months ago

    Rank Math free

    Hey Again Todd:

    I also juts noticed that one thing that happened with the plugin installation is that it changed all the slugs for the “Instructors” profile pages to “Author”.

    As you can see the slugs above had “Instructor” in the slug. After the plugin installation and even after disabling the plugin the slug portion “Intructor” changed to “Author”:

    https://bwsdev.wpengine.com/instructor/kuri-takeshita/

    >>

    https://bwsdev.wpengine.com/author/kuri-takeshita/

    and all the profile pages resulted the same. That was why I needed to roll back, to get the original page slugs intact.

    So some interaction in the Rank Math set up replaced the slugs. Maybe re-direct?

    Pratik

    4 years, 11 months ago

    Hello,

    I mentioned this in my previous reply: https://support.rankmath.com/ticket/rank-math-made-pages-dissapear/?view=all#post-28502

    Rank Math plugin has an option to set the author base which by default is set to author. You can change this to the instructor. But since on your site you want different author roles to have different author base, I suggested you to remove the author base functionality which Rank Math plugin adds by adding the filter code in functions.php file: https://support.rankmath.com/ticket/rank-math-made-pages-dissapear/?view=all#post-28615

    Adding code doesn’t fix the issue on your site?

    Looking forward to helping you. Thank you.

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘Rank Math made pages dissapear/login’ is closed to new replies.