Rank Math loses connection to Google accounts

#431755
  • I am a web developer and not too long ago started moving some of my clients’ sites away from
    Yoast and Google SiteKit to Rank Math (free version so far), primarily for performance reasons. When I did the initial cutover I connected Rank Math to Search Console and Analytics for the sites, and verified that the connection was working.

    Since then, I have logged in to the admin for a couple of the sites, only to find that Rank Math was whining about no longer being connected, and yesteday I received an email to that effect about the site in this account (pasted in the sensitive area below).

    For other sites in a different Rank Math account, I had to resolve the issue by switching to a different plugin combination to embed the analytics code in the header and show some Analytics in the WordPress admin. But that defeats the purpose of trying to use Rank Math as an all-in-one solution to minimize other installed plugins and improve site performance.

    Any suggestions about why Rank Math loses established connections, and how I can stop that from happenning? I can’t rely on it if I have to keep checking to make sure its configuration remains in place, especially for multiple sites which I support.

    Thanks,

    Barry

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    Could you please follow this guide and see if that helps?
    https://rankmath.com/kb/delete-old-analytics-data/#remove-access

    The analytics data fetch should start automatically after following the above guide.

    Please let us know how that goes.

    Thank you.

    Ok, I can do that, but why should I have to? My question is about why the connection was lost. Having to continually re-establish it, not to mention having to check to see if it needs re-establishing, is not a workable option.

    Hello,

    We’re not asking you to perform the steps on a regular basis. Please perform the suggested steps once and see if that helps.

    It is likely that there’s something breaking the connection and re-establishing it after removing the access, might fix the issue.

    Let us know if the issue persists, we’re here to help.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math loses connection to Google accounts’ is closed to new replies.