Rank math / just another related post plugin

#659565
  • Resolved Nicholas Seymour
    Rank Math free

    Hello

    I have been using rank math and loving it. Yesterday, i installed the just another related post plugin and now, when i write a post, many of the rank math facilities are not working eg word found / recognising when keyword being used. One new post that would normally score in the 80s scored 50.

    I have deleted the related post plugin but no better.

    Please can you assist urgently?

    Thanks

    Nick
    http://Www.devonandcornwallguide.co.uk

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello – i should be really grateful to her from you urgently on this please?
    Thanks
    Nick

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    For initial troubleshooting, clear your site/server cache, then navigate to WordPress Dashboard > Rank Math > Status & Tools > Database Tools > Update SEO Scores and click on the Recalculate Scores button to regenerate the scores.

    Let us know how that goes. Looking forward to helping you.

    Sorry – but I don’t see the option to to this when I go to my rank math settings?

    Found it now, but hasn’t changed the problem?

    Hi – any thoughts please?

    Hello,

    Thank you for your patience.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thanks – the problem appears to be v2.4.1 of the Otter page builder blocks and extensions for Gutenberg. When that was installed, the Rank Math plugin did not work properly as described in my original post. When it was uninstalled (actually rolled back to previous version) everything on Rank Math worked fine.

    Can you suggest any other page builders which work better?

    Thanks a lot

    Hello,

    Thank you for your patience.

    In this case, you may get in touch with the Otter builder team to check the issue with the score. They may also already have a fix ready for the issue.

    Meanwhile, here is the list of builders you may try that are already compatible with Rank Math:
    https://rankmath.com/compatibility/?s=builder&post_type=rm_compatible

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Rank math / just another related post plugin’ is closed to new replies.