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On my WooCommerce Product Pages, I see the option box for Rank Math. However, nothing populates in that option section. It is completely blank.
On regular pages and posts I am able to able to add metadata, keywords, and SEO information as normal. The Rank Math section works just fine there.
When I get to the product page though, I see the Rank Math SEO section and the Rank Math AI sections but there are no options under them. The carat is definitely expanded, it’s just that nothing populates.
This was working just fine when I used Yoast.
I watched this video: https://rankmath.com/kb/seo-meta-tags/
Basically, I cannot see any of the options from 1:28 onwards. So, the issue stems from my inability to see the options in the “Classic Editor”.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We’re unable to replicate this issue with the latest version of Rank Math and WooCommerce.
In this case, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I checked and figured out that the issue was caused by the BuddyBoss App plugin. The meta box and content AI is working fine after updating BuddyBoss App to the latest version:
Please check and let us know if you need any other assistance.
Thanks.
The ticket ‘Rank Math is not working on WooCommerce product pages’ is closed to new replies.