Hello,
We’re sorry to hear that you’re facing issues with Rank Math in the DIVI Page Builder. We understand how frustrating this can be, especially after setting up the plugin and not being able to access its features within the page builder.
It seems like you’ve already tried some troubleshooting steps, including the recommended settings in .htaccess, W3 Total Cache, and Cloudflare. However, it appears that the Rank Math module is still not appearing within the page builder.
To further assist you with this issue, we recommend reaching out to our support team directly by opening a support ticket here. Our team will be able to provide more specific guidance based on your website’s configuration and help resolve the issue you’re facing with Rank Math in the DIVI Page Builder.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.
Sources:
The #1 WordPress SEO Plugin in 2023 – Rank Math
Enable Rank Math SEO on Elementor Templates » Rank Math
Hi there,
would you mind to support me further with my issue with Rank Math?
Thank you and BR
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi Siam,
I´ve tried already the trouble shooting tips but didn´t find any plugin issues. Can you help me further investigate the problem?
Hello,
Rank Math and Divi are 100% compatible. Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Upon troubleshooting the issue, it appears that the issue is caused by a Divi add-on plugin installed on your website. However, I wasn’t able to determine the specific plugin because the plugin “Health Check & Troubleshooting” is not working properly on your WP dashboard but I was able to narrow it down to these three plugins:
Divi Auto Translate
Divi Supreme Pro
Divi Toolbox
The issue could be caused by one of those three plugins. Kindly disable each from your end to see if the issue goes away in your homepage Divi editor. Once you determine the culprit, you may contact the support or developer of that plugin to address the issue further.
We are looking forward to helping you.
Hi Jeremy,
thank you for your response. I´ve checked all of your mentioned plugins but it was neither of them. I have another side on which I have the same setup but installed Rank Math as latest. There it works fine. My assumption is that it has to do something with the W3 Total Cache settings. Even though I followed your guideline on how to excluded Rank Math in W3 Total Caching it doesn´t work proper. As I had to finish the project I´ve for this page now switched to another product but will continue using Rank Math on other projects as I feel it more capable and user friendly overall. Thank you for your support and wish you Merry Christmas and a happy new year. BR
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your kind words and your support.
I’m closing this ticket now but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
Cheers
