Rank Math interact with Elementor CSS

#420123
  • Resolved IM Creative
    Rank Math pro

    Hello,
    We have an issue with your plugin.
    We it’s activated and we also have activated in ELEMENTOR settings “Improved CSS Loading” will display the icons badly like in this image https://imgur.com/a/e1hAkVa
    If we disable the “Improved CSS Loading” will display the icons correctly as you can see in this image https://imgur.com/a/Cx5O0aN. This is how it should be displayed.
    You can find the setting in Elementor -> Settings -> Experimentals and you will find the Improved CSS Loading there. Attached an image https://imgur.com/a/9sfCvV6
    We don’t want to keep this setting disabled and we really need a fix for it.
    Can you check and help us with this?
    Thank you very much!

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Rank Math doesn’t provide any CSS for those elements you showed on your screenshot.

    Can you please confirm if deactivating Rank Math will resolve the issue?

    You may also check this one with the support folks from Elementor as they are in the best position to address the issue.

    Looking forward to helping you.

    Hello,
    Yes, when the Rank Math it’s disable, the issue it’s solved.
    The Elementor, has an option witch breaks the main CSS into multiple ones but when we add Elementor shortcode to the product category somehow will disappears, the one which is breaked into multiple ones.
    Waiting for you replay.
    Thank you!

    Nigel
    Rank Math business

    Hello,

    Please contact Elementor support for help with experimental features. as stated on the experiments setting page the feature may end up being removed. It is best that the team working on this feature are aware of the conflict as they are in the best position to create a solution. The Experiments setting page has already noted that there can be conflicts with other plugins. Screenshot:

    Hope that helps. Please let us know if you have questions.

    Hello
    Thank you very much for your replay.
    I have also made a ticket to the Elementor but I didn’t receive the answer that I want.
    They told me to spoke with you and solve this, because the issue it’s only when your plugin it’s activated.
    It’s a ping-pong between you and them. Maybe can you please spoke with them to solve this issue?
    Here is the answer that I have received from them https://imgur.com/a/7WHMI6q.
    Also here is the link for the ticket https://wordpress.org/support/topic/elementor-interact-with-rank-math/#post-15835500
    We really need a fix for this.
    Waiting for your replay.
    Thank you!

    Nigel
    Rank Math business

    Hello,

    Thank you for the update. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Allow me to check this one with our dev team. We should get back to you shortly with some advice or solution.

    We appreciate your time and patience on this one.

    Hello,

    With that setting enabled some CSS rules were not getting applied correctly.

    We added them back to the website and now our plugin enabled the icons to look exactly as they should.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,
    Thank you very much for solving this.
    Do you will release an update for this issue?
    Because this was the copy of the live website and we want to bring this also to the live one.
    Or can you please tell me what you have done so I can replicate to the live one?
    Waiting for your replay.
    Thank you!

    Hello,

    You can check the custom CSS we added under WordPress Dashboard > Appearance > Customize > Custom CSS.

    That last rules regarding Elementor we added by us to prevent Elementor from stripping that styling from the website.

    Don’t hesitate to get in touch if you have any other questions.

    Many thanks for your help, does this fix will be included also on rank math future updates or this is a local isolated case and applies only to my website.
    Thanks

    Hello,

    This seems an isolated case and only happens on your website with this particular portion of the CSS.

    Don’t hesitate to get in touch if you have any other questions.

    Okey thanks appreciate it.

    Hello,

    We are super happy that we could address your issue.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

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