Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), this could be caused by conflicting plugin/theme on your site.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
Hello Reinelle,
Thank you for your kind advice. I have followed your troubleshooting guide. My issue still persists while all the plugins and the custom theme are inactive, only the default WordPress theme (Twenty Twenty-Three) and Rank Math are active. Now I assume that the issue is not caused by any conflicting plugin/theme, but the issue is within the Rank Math plugin. Please have a look at the screenshots below.
https://ibb.co/vqdgh0H
https://ibb.co/GCZznvp
Hello,
Thank you for contacting Rank Math support. I’m sorry for the inconvenience.
We know about this issue and we’ve already fixed it in our latest beta version of the plugin. However, this version is not yet officially released. You can try this beta update and see if it resolves your issue. To do that, you need to enable the Beta update option by following this guide: https://rankmath.com/kb/version-control/#beta-updates
If you don’t see an update available, please go to Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients. Then, clear your caches, server, and WordPress and check again. You can disable the Beta updates once you update to the latest version and if the issue is gone.
We hope this helps you. Please let us know if you have any other questions or concerns.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
