Rank Math – Download makes Admin panel Wordpress offline

#183506
  • Resolved Veluwe Airsoft
    Rank Math pro

    Hi there,

    Everytime when i download the Plug-in Rank Math in WordPress.

    It makes the admin panel down – website is still online and working like normal.
    Can’t acces the wordpress admin panel everytime after download?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of WordPress, all the plugins, and the theme (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your Website’s URL, WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hi there,

    Still not solved, can I mail the error sections?

    Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply.

    Please share the error logs on this ticket.

    Also, could you please confirm whether you tested for a plugin-theme conflict, as mentioned in my previous reply? If yes, then please let us know the outcome of it.

    As the issue still persists, we might need to take a closer look at your website settings, for this, we would need your Website’s URL, WordPress & FTP logins. Please add these details in the sensitive data section of this ticket.

    Looking forward to helping you.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math – Download makes Admin panel Wordpress offline’ is closed to new replies.