Rank Math Doesn’t Appear in CMS

#297436
  • Resolved Daniele
    Rank Math pro

    It’s the weirdest thing. I see the tab “Rank Math Content AI” and “Rank Math SEO” in the post’s editor, but when I click on them, nothing appears. There’s nothing where there should be text boxes and menu options.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you so much for your help. I figured out that there was a conflict with a plugin called “Advanced Custom Fields PRO” https://www.advancedcustomfields.com

    Hello,

    Rank Math is compatible with ACF Pro. This issue usually occurs when you are using an old version of ACF Pro. Please update it to the latest version to resolve the issue.

    Hope this helps.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.