Rank Math Dashboard Performance doesn’t work

#193625
Viewing 7 replies - 1 through 7 (of 7 total)
  • Jaideep Asrani

    2 years, 12 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Let’s try to import the data manually:

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    We really look forward to helping you.

    Thank you.

    ALLTO Software

    2 years, 12 months ago

    Rank Math free

    Hi,
    I followed your guidance, however, It’s still not working…

    Cris

    2 years, 12 months ago

    Rank Math business

    Hello,

    Thank you for getting in touch with us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    ALLTO Software

    2 years, 12 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    2 years, 12 months ago

    Rank Math agency

    Hello,

    Thanks for your reply.

    I visited your website and I found that you have an outdated version of Rank Math PRO installed.

    Could you please confirm whether you have an active Rank Math PRO subscription? If yes, then please let us know if you’ve posted this ticket with the same account you used during the purchase?

    Since Rank Math PRO was not updated, it was causing issues while displaying the data, as I disabled Rank Math PRO, the Analytics Dashboard populated instantly. Please have a look at the screencast available in the sensitive data section of this ticket and confirm it on your end.

    Looking forward to hearing from you.

    Thanks.

    ALLTO Software

    2 years, 11 months ago

    Rank Math free

    Hi team,
    I solved it. It all about the pro license. thank you for prompt support.

    Thanks,
    Huyen

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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