rank math crashing site

#331867
  • Resolved Meagan Gittins
    Rank Math free

    site silvercoastdesigns.com

    When I activate Rank Math SEO I get the following error… Please help!

    Fatal error: Uncaught mysqli_sql_exception: Table ‘silviopg_wp154.wptw_rank_math_analytics_gsc’ doesn’t exist in /home/silviopg/public_html/wp-includes/wp-db.php:2056 Stack trace: #0 /home/silviopg/public_html/wp-includes/wp-db.php(2056): mysqli_query(Object(mysqli), ‘SELECT COUNT(DI…’) #1 /home/silviopg/public_html/wp-includes/wp-db.php(1945): wpdb->_do_query(‘SELECT COUNT(DI…’) #2 /home/silviopg/public_html/wp-includes/wp-db.php(2615): wpdb->query(‘SELECT COUNT(DI…’) #3 /home/silviopg/public_html/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress-helpers/src/database/class-query-builder.php(104): wpdb->get_row(‘SELECT COUNT(DI…’, ‘ARRAY_A’) #4 /home/silviopg/public_html/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress-helpers/src/database/class-query-builder.php(113): MyThemeShop\Database\Query_Builder->one(‘ARRAY_A’) #5 /home/silviopg/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-db.php(132): MyThemeShop\Database\Query_Builder->getVar() #6 /home/silviopg/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/views/options.php(21): RankMath\Analytics\DB::info() #7 /home/silviopg/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-options.php(168): include(‘/home/silviopg/…’) #8 /home/silviopg/public_html/wp-includes/class-wp-hook.php(303): RankMath\Admin\Options->register_option_page(”) #9 /home/silviopg/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #10 /home/silviopg/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #11 /home/silviopg/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/bootstrap.php(26): do_action(‘cmb2_admin_init’) #12 /home/silviopg/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/init.php(165): cmb2_bootstrap() #13 /home/silviopg/public_html/wp-includes/class-wp-hook.php(303): CMB2_Bootstrap_290->include_cmb(”) #14 /home/silviopg/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #15 /home/silviopg/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #16 /home/silviopg/public_html/wp-settings.php(578): do_action(‘init’) #17 /home/silviopg/public_html/wp-config.php(97): require_once(‘/home/silviopg/…’) #18 /home/silviopg/public_html/wp-load.php(50): require_once(‘/home/silviopg/…’) #19 /home/silviopg/public_html/wp-admin/admin.php(34): require_once(‘/home/silviopg/…’) #20 /home/silviopg/public_html/wp-admin/plugins.php(10): require_once(‘/home/silviopg/…’) #21 {main} thrown in /home/silviopg/public_html/wp-includes/wp-db.php on line 2056

Viewing 1 replies (of 1 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    The rank_math_analytics_gsc table is missing and thus the issue is caused.

    As you’re unable to activate the plugin, could you please delete the plugin and install it again to see if that fixes the issue.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘rank math crashing site’ is closed to new replies.