Rank Math Crashed my Site

#77220
Viewing 9 replies - 1 through 9 (of 9 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We would be more than happy to help you with this since we know how bad is not getting able to enter in your own site.

    To do that we would need some FTP details (so we can check the debug logs) and some credentials (to log in the website once we solve it and try to fix the issue).

    To share them, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Nick
    Rank Math free

    After I hit “send” I realized I was a bit rough, so I apologize for my tone… but I’m so frustrated… more with my hosting company than Rank Math. I put in a ticket to have them look at this on Tuesday and am still waiting. (they used to reply in an hour)

    If nothing else I just want them to apply a prior backup.

    Anyway… I’ll take you up on your offer, hoping I can get my site back and you might learn something helpful as well. Thank you.

    FYI, I’ve gone in through SFTP and tried changing the names of the plugin folder and individual plugins. It changes the error message but doesn’t help.

    I’ve tried the same way changing the theme. No dice.

    I’ve done some minimum attempts to debug using define ( ‘WP_DEBUG’, true ); and such but don’t see a debug log appear, and the error message at the URL changes but nothing that helps.

    I’m a marketer with some basic knowledge, not a code person…

    I’ve posted the more sensitive info in the private area. Let me know what else you need. I pray that it’s something obvious to someone who knows what to look for.

    STanding by…

    Nick

    Hello,

    You marked the issue as resolved. Do you still need our assistance with this?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Nick
    Rank Math free

    No, after 4 days my server host FINALLY answered. They ran a WordPress repair thing and it’s fixed. (I explained in the private area)

    Somehow Rank Math had a weird reaction on one page we edited. I like RM… A LOT… but am a little hesitant to re-load it now, tbh.I can’t afford to go through this again.

    Is it likely to happen again?

    Hello,

    Can you please give us some more details of what error you got and where exactly you got the error that prevented you from accessing the admin panel?

    Looking forward to helping you.

    Nick
    Rank Math free

    I just couldn’t login and the site didn’t show… we got a critical error on any url, including login. It was the white screen that says criticak error and suggests you debug.

    And then we got an email from WordPress saying –

    WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (http://theinformedaffiliate.com/) and check for any visible issues.

    Next, visit the page where the error was caught (http://theinformedaffiliate.com/wp-login.php?redirect_to=https%3A%2F%2Ftheinformedaffiliate.com%2Fextraordinary-web-design-ideas%2F) and check for any visible issues.

    Hello,

    Next time if you face any such issue, please set WP_DEBUG & WP_DEBUG_LOG constant value to true so the errors will get logged in the debug.log file. That way we would know which code exactly was causing the issue.

    Thank you.

    Nick
    Rank Math free

    Hopefully I don’t have a next time, lol.

    I did change wp-debug to “true” but no errors were logged that I could find, but I may have done something wrong.

    Thanks for your help. I’ve never seen a plugin creator go this far out of their way to help me solve an issue. I truly appreciate it, and will continue to use Rank Math because of it.

    Hello,

    We are glad we could assist you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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