Rank Math causing website issue

#651122
  • Resolved Matthew Barlow

    6 months, 3 weeks ago

    Rank Math free

    Hi support
    We have a huge problem with our wordpress site using Rankmath. It is so bad we cannot even get to the admin page, its slowing the database down and generally renders the site unusable. Debug log shows
    [13-Oct-2023 08:10:00 UTC] PHP Fatal error: Uncaught RuntimeException: Unable to release actions from claim id 0. in /var/www/html/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:1040
    Stack trace:
    #0 /var/www/html/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_FatalErrorMonitor.php(52): ActionScheduler_DBStore->release_claim()
    #1 /var/www/html/wordpress/wp-includes/class-wp-hook.php(310): ActionScheduler_FatalErrorMonitor->handle_unexpected_shutdown()
    #2 /var/www/html/wordpress/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
    #3 /var/www/html/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action()
    #4 /var/www/html/wordpress/wp-includes/load.php(1252): do_action()
    #5 [internal function]: shutdown_action_hook()
    #6 {main}
    thrown in /var/www/html/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 1040

    We have run the plugin on your help site, but I cannot guarantee that as the WP CLI is equally as slow and I am having to manually start plugins. Please can you advise?

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    6 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please follow the steps from this URL and see if that helps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    You can follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    5 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math causing website issue’ is closed to new replies.