Rank math can’t update data in database

#438164
  • Resolved usman shafiq
    Rank Math free

    Dear Rankmath,
    I install rank math in my site but its can’t update data in database. i want to add focus keyword, meta title and meta description but when i hit update button on wordpress. its can’t it in database.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve investigated your site, and this is the error code shown upon updating the keywords:

    /wp-json/rankmath/v1/updateMeta?_locale=user 418
    

    It seems that you are using Dreamhost as your hosting provider. Could you please confirm?

    We ask this because that is one of the very few hosts that use the status code 418 on their request when they are blocked via a firewall and that’s what is happening on your website at the moment.

    Here’s more information about the issue: https://help.dreamhost.com/hc/en-us/articles/215947927-How-do-I-enable-Extra-Web-Security-for-my-website-

    If you are indeed using Dreamhost, please get in touch with them about this situation as they will be able to assist further.

    You can ask them to whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Here’s a link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope that helps.

    Thank you.

    Thank you! Its Working now

    Hello,

    Thank you for the update.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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