Rank Math Cannot Recognise Custom Post Fields

#82884
  • Resolved Plato39

    4 years, 3 months ago

    Rank Math free

    I am using a premium theme that provides a custom post type called ‘courses’. Rank Math is currently unable to recognise the fields of this post type. I have tried adding the field names in Titles & Meta -> Post Types –> Courses -> Custom Fields section. This has no effect. I have tried adding the field names in the format:

    qns_course_description

    and also:

    %customfield(qns_course_description)%

    Neither work. Am I missing something?

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Uzair

    4 years, 3 months ago

    Hello,

    Thank you for getting in touch with us.

    Could you please share the name of the theme you are using so we can check this from our end? We need to install the theme from our end to find out what is causing Rank Math to not read the custom fields.

    Plato39

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years, 3 months ago

    Hello,

    Your theme doesn’t seem to be working correctly. We are getting all sorts of errors while enabling it:

    Please share your WP logins in the sensitive data section so we can check this on your website since we cannot seem to be able to make it run on ours.

    Plato39

    4 years, 3 months ago

    Rank Math free

    Hello,

    Sorry I gave you the wrong link previously. I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    • This reply was modified 4 years, 3 months ago by Plato39.
    Plato39

    4 years, 3 months ago

    Rank Math free

    HI

    Any progress with this?

    Thanks

    Uzair

    4 years, 3 months ago

    Hello,

    We are still getting the same issue even when we install this on our local host.

    Please share your website logins so we can check this on your website because we cannot get it to install on our own testing websites.

    Plato39

    4 years, 3 months ago

    Rank Math free

    The fact you cannot even install a theme doesn’t give me much confidence. I will stick with Yoast I think.

    Uzair

    4 years, 3 months ago

    Hello,

    There is an issue with your theme, as showcased by the screenshot we shared. The screenshot clearly shows the error coming from your theme:

    The issue with the custom field might very well be an issue from the theme’s end as well since it cannot be installed on our latest server stack.

    We appreciate you giving us the opportunity and we wish you the best of luck.

    If you wish to give Rank Math another try, you know where to reach us.

    Thank you, once again.

Viewing 8 replies - 1 through 8 (of 8 total)

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