Hello,
I’m sorry to hear about the issue you’re facing with Rank Math and Elementor on your website http://www.onlinedzungle.cz. We understand how frustrating it can be when essential tools like these stop working correctly.
Based on the information you provided, it seems like there might be a conflict between Rank Math and Elementor causing Elementor to stop working. To address this, we recommend following these steps:
-
Perform Health Check/Troubleshooting:
- Install the Health Check & Troubleshooting plugin to identify any conflicts.
- Confirm if the issue persists only when Rank Math and Elementor are active along with the default WordPress theme.
-
Create a New Support Ticket:
- If the issue persists, please submit a support ticket by visiting the Rank Math support page.
- Click on Submit a Ticket and provide details about the problem you’re facing, including any conflicts you’ve identified.
By following these steps, our support team will be able to assist you further in resolving the compatibility issue between Rank Math and Elementor on your website.
Thank you for reaching out, and we appreciate your patience as we work to resolve this issue promptly for you.
If you need further assistance, please feel free to ask.
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Enable Rank Math SEO on Elementor Templates » Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
We want to help you fix this issue as soon as possible. Please follow these steps:
- First, please install the Query Monitor plugin on your website. This plugin will help us identify any queries related to Rank Math that might be affecting your site. Once you install it, please go to your dashboard and look for the Query Monitor icon on the top bar. Click on it and take a screenshot for us. You can use this tool to upload the screenshot and share the link with us.
- Second, please check the PHP values of your site by going to WordPress dashboard > Tools > Site Health > Info tab > Server. These values affect the performance of your site and they should be set atleast to the following recommendations:
Max input time: 150
PHP time limit: 120
If any of these values are lower than the recommended ones, please contact your hosting provider and ask them to increase them for you.
We look forward to hearing back from you and assisting you with this issue.
Okey, I will try and check. 🙂 I will write you tomorrow
Hello,
Sure, do let us know how that goes.
In the meantime, don’t hesitate to get in touch with us if you have any other questions.
I am so sad, because I need my website, and its 5 days and I do not know what to do. :/
I found the mistake. Mistake was stupid svg. So I deleted this svg icon and everything work now!
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
