Hello,
Thank you for contacting Rank Math today.
I am unable to test this since divi is a purchase-to-use plugin, would you please share some access so we can look into this. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
I am sorry but I do not see that:
Could you please check my colleague’s instructions above and share the logins with us so we can take a closer look?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Could you please update to the latest version of Rank Math and let us know if the issue persists?
Thank you.
hello,
I just update the plugin and same problem I have a lost of useless data on custom field
https://www.loom.com/share/fb77f56cc456417b839cf781a5924e90
I find new translation errors
As you can see in the video below some sentences are just not translatable
Before the update they were
https://www.loom.com/share/e68b6058e8d54454b2b3535101ec9df6
Hello,
Thank you for contacting Rank math today.
You seem to be using RM Version 1.0.43. Could you please update to the latest version of Rank Math and let us know if the issue persists?
Looking forward to helping you. Thank you.
Hello,
sorry for the time,
I update but the problem is still here.
I update to the last version, I clear cache and use another browser to be sure but I still have the custom fields of rankmath in my builder
Hi,
I see the issue with Strings Translation.
I have raised this with the dev. team.
We will share an update with you when we have more information.
We would really appreciate your patience in the meantime.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.