Purge the cache?

#358929
  • Resolved Daren
    Rank Math free

    Hi, I have an issue when I click on a button – it opens a new tab when it shouldn’t. I’m using GeneratePress Premium. It all works fine when I disable Rank Math. The help desk at GeneratePress said it was probably a caching issue with Rank Math. Is there something I can do to reset it?

    target=”_blank” is being added while Rank Math is activated.

    Thanks

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  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    We provide the option to open external links in a new tab under Rank Math > General Settings > Links > Open External Links in New Tab/Window. Could you confirm if you’ve enabled this option?

    However, I checked your website and the button on the homepage links to the about page of the website but is opening in a new tab.

    Upon investigating, I found that the link in the button is in the format: https://your-domain.com/about-us/ whereas the actual URL of the about page is in the format: https://www.your-domain.com/about-us/ (notice the ‘www’ variation). Please have a look at the screencast in the sensitive data section of this ticket.

    Could you please update the link in the button with the exact URL (with ‘www’) and clear your website’s cache and see if the target='_blank' attribute is removed?

    Let us know how that goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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