Purchased subscription not appearing in account

#785748
  • Resolved Harrison

    3 weeks, 1 day ago

    Rank Math pro
    Content AI Starter

    Hi,

    I have purchased the subscription and the invoice has been generated and paid, but there it says no subscriptions are available and I cannot install it.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 weeks, 1 day ago

    Hello,

    We apologize for the inconvenience you are facing with your purchased subscription not appearing in your account.

    To resolve this issue, please follow these steps:

    1. Log into your Rank Math account using the link: Rank Math Account Login.
    2. Check the Subscriptions section from the left sidebar to verify if your subscription is visible.
    3. If you cannot see your subscription, it’s possible that you may have used a different email address during the purchase. In that case, please contact our support team to merge both accounts or update the email associated with your PRO account.

    We appreciate your patience and understanding. If you have any further questions or need assistance, feel free to reach out to our dedicated support team. We are available 24/7, 365 days a year to assist you.

    Thank you for bringing this to our attention.

    Sources:
    How to Download or Update My Invoice » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Princess

    3 weeks, 1 day ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.