Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket and also purchase the Content AI credit is the Rank Math free version.
Your website is connected to a Rank Math PRO account and the Content AI subscription was done on a Free account. Please include in the sensitive data section by editing your first post, the email addresses of your PRO account and Free account, and state whether you want us to merge the two accounts or transfer the credits to the PRO account.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Would you mind transferring the credits to my website account? I would like to keep only one account. When I purchased the credit, I utilized a link from the website that brought me to the RankMath account, thus it was not a different account. I will be fine if the link is adjusted to the correct account. Can you assist me with this?
Thank you!
Hello,
Kindly share the email of the Rank Math PRO account your site is connected to.
Thanks.
Hello Ike,
The email is i***@s*******************
Thank you for all your help.
Please, merge the two accounts or transfer the credits to the PRO account.
Hello,
The email address you shared doesn’t contain the PRO subscription. It must have been on a different email address.
Can you please share a receipt of the purchase instead so we can locate the PRO account? You can get the receipt from our third-party payment gateway FastSpring.com
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
